Effective Date: 10/11/2025
Last Updated: 10/11/2025
At Rydora, we strive to ensure a seamless and transparent experience for all our users. This Cancellation and Refund Policy outlines the terms under which cancellations, refunds, and related adjustments are processed within the Rydora mobile application and web platform.
1. Ride Cancellations
1 Group Ride Cancellation
- Group ride creators (admins) can cancel a scheduled group ride before the start time.
- No refunds here.
2. Token Purchases & Subscription Plans
2.1 Non-Refundable Tokens
- Tokens purchased through the Rydora app (via Razorpay gateway) are non-refundable once the transaction is successfully completed.
- Tokens can be used for ride payments, in-app services, or subscription upgrades within the app.
2.2 Subscription / Plan Cancellation
- Users may cancel their active plan (e.g., Annual or Top-Up) anytime; however,
- No partial or prorated refunds will be provided for unused periods or remaining benefits.
- The plan will remain active until its expiration date.
2.3 Refund Exceptions
Refunds may be considered only in the following cases:
- Duplicate payment due to a technical error.
- Unauthorized transaction proven through investigation.
- Failure to credit tokens or activate a plan after a successful payment.
In such cases, users must contact Rydora Support within 7 days of the transaction at support@rydora.com or through the in-app Help section, providing:
- Payment ID / Transaction reference number
- Registered email or mobile number
- Screenshots or proof of payment
Refunds, if approved, will be processed within 7–10 business days to the original payment method.
3. Technical or Service Disruptions
If a ride or token transaction fails due to system errors, payment gateway issues, or server downtime:
- The user will not be charged, or the deducted amount will be automatically reversed.
- If reversal does not occur automatically, users should raise a support ticket as per Section 2.3.
4. No-Show or Ride Abandonment
- If a rider fails to show up at the pickup point within 10 minutes of the scheduled time, the ride may be marked as “No Show”, and applicable cancellation fees will apply.
- No refunds or ride credits will be provided for “No Show” cases.
5. Dispute Resolution
If you believe you are entitled to a refund or credit beyond the scope of this policy, please contact Rydora Support with complete transaction details. All disputes are reviewed case-by-case, and Rydora’s decision will be final.
6. Modification of Policy
Rydora reserves the right to modify, amend, or update this policy at any time. Updated versions will be published within the app and on the official website. Continued use of the app after such updates constitutes acceptance of the revised policy.
7. Contact Us
For any questions or refund-related queries, please contact:
📧 support@rydora.com
🌐 www.rydora.com
📍 Rydora, Cuttack, Odisha